Wholesale Questions

Retailer Return Policy

• Can customers return products or get refunds for items bought from a retailer?
• Are retailers required to honor Mood's 100-day guarantee?
• As a Retailer, Can I Return Unsold Inventory?
• Refunds and Exchanges for Faulty or Damaged Goods: Retailer Policy

Becoming a Retail Partner

• What's the process for potential retail partners outside key markets to join?
• How can I encourage my local dispensary/smoke shop to carry Mood products?
• Retail Partner application

Wholesale Products and Pricing

• Are Mood products available at local dispensaries or smoke shops?
• Are Mood products at local dispensaries/smoke shops identical to those sold online?
• Do Prices Differ Between Online Purchases and Local Dispensaries?
• What discounts are available to retail partners?

Products and Their Moods

• What are the the mood states?
• What products are available for each mood?

Product Information & Catalog

• What cannabis products are available for wholesale?
• What strains or product types (flower, pre-rolls, edibles, concentrates) do you specialize in?
• Product shelf life and storage recommendations
• Cannabinoid profiles and product benefits
• How is your “everyday” product line different from other offerings?

Pricing

• Wholesale with Mood: No Minimum Order Quantities (MOQs)
• Pricing transparency (price per gram/unit breakdown)

Order Placement & Payment

• How can wholesale buyers place orders with Mood? (via online portal, email, Sales representative)
• What payment methods are accepted? (ACH, credit card,)
• How quickly will I receive an order confirmation?
• Order tracking for wholesale accounts
• Wholesale portal login and account management

Shipping, Fulfillment, and Delivery

• What are the shipping options available for wholesale customers?
• Do you offer same-day delivery or expedited shipping for retailers?
• What is your shipping coverage area? (Local, statewide, nationwide)
• How do you handle shipping delays or inventory shortages?
• Can we arrange pick-up directly from your facility?

Compliance & Licensing

• What licenses or documents are required to set up a wholesale account?
• How do you ensure compliance with state cannabis regulations?

Sales Support & Resources

• Is there a dedicated account manager for wholesale partners?
• What types of in-store marketing support do you offer? (POS displays, product samples)

Frequently Asked Questions (FAQs)

• How long does it take to process and ship a wholesale order?
• What happens if the product I ordered goes out of stock?
• Can wholesale customers place recurring or subscription orders?