Handling Shipping Delays and Inventory Shortages at Mood
At Mood, we understand the importance of reliable and timely service, and we are committed to providing the best possible experience for our customers. However, unforeseen circumstances such as shipping delays or inventory shortages can occasionally arise. Here’s how we handle these situations to ensure minimal disruption to your experience:
Shipping Delays
If a shipping delay occurs, a member of our dedicated customer service team will proactively reach out to notify you. We will provide updated information about your order status and the estimated delivery timeline. Our goal is to keep you informed every step of the way and address any concerns promptly.
Out-of-Stock Items
In the rare event that an item you ordered is out of stock, we will notify you immediately. To resolve the issue, we offer the following options:
- Replacement Item: We can help you find a comparable product from our inventory as a substitute.
- Refund: If a replacement is not preferred, we will process a full refund for the out-of-stock item.
Our team works hard to keep our inventory updated and our customers informed to minimize these occurrences.