We understand that sometimes a purchase doesn’t work out as planned. Here’s what to do if you need to return a Mood product purchased from a retailer:
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Return Directly to the Retailer
If you purchased a Mood product from a retail store, please return it to that store. Retailers have their own return and refund policies, including timeframes and conditions. Check your receipt or the retailer’s website for their specific policy.
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Retailer Policies Govern the Process
Returns and refunds for purchases made at retail stores are handled entirely by the store where you bought the product. Unfortunately, Mood cannot process these transactions directly.
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We’re Here to Support You
Although we can’t issue refunds for retail purchases, our customer service team is always available to listen to your concerns. Contact us if you’re unsatisfied with a Mood product, and we’ll work with you to find a resolution.
Key Reminder: Start by contacting the retailer for returns or refunds. But know that Mood values your satisfaction and is here to help when you need us. Thank you for choosing Mood products!